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Everything behind your business, handled
Six services that work on their own or together as a complete back office for your centre or company.
01 / 06
Operations Management
We take over the day-to-day running of your branch, centre or office, so work flows without you being there to chase it.
Daily workflows and standard operating procedures
Staff rosters, shift planning and supervision
Supplier, vendor and facilities coordination
Performance tracking and monthly review meetings
Operations Management
02 / 06
HR Support
From the first job advert to the final settlement, we manage the full employee lifecycle in line with UAE labour regulations.
Recruitment, screening and onboarding
Contracts, job descriptions and employee files
Attendance, leave and payroll support
Policies, appraisals and exit processing
HR Support
03 / 06
PRO Support
We deal with the government offices so you do not queue, chase or guess which document is missing.
Trade licence issue, amendment and renewal
Employment visas, Emirates ID and medical fitness
Labour and immigration transactions
Document attestation and registration paperwork
PRO Support
04 / 06
Marketing
Marketing that is measured by what matters: phone calls, enquiries and bookings, not vanity numbers.
Branding, logo and identity
Websites and landing pages
Google Ads and social media campaigns
Reporting on calls, enquiries and bookings
Marketing
05 / 06
Accounts & Bookkeeping Support
Clean books and clear monthly reports so you always know where the business stands.
Daily and monthly bookkeeping
Invoicing and payables follow-up
VAT record-keeping and return support
Monthly management reports
Accounts & Bookkeeping Support
06 / 06
Call Center
A trained team that answers every call the way you would, and never lets a lead go cold.
Inbound enquiries and appointment booking
Outbound reminders and follow-up calls
Complaint handling and escalation
Call reports and quality checks
Call Center
The complete package
Want it all handled? Hand us the full back office.
Operations, HR, PRO, marketing, accounts and calls under one account manager, one monthly review and one invoice.
How we work
From first call to running smoothly
1
Discover
We learn how your business runs today, where the gaps are and what you want to achieve.
2
Set up
We agree a scope, assign your team and put the processes and systems in place.
3
Run
Our people handle the daily work so your management time goes to growth, not admin.
4
Report & improve
Regular reports show results, and we keep refining the way things are done.
FAQ
Questions we hear most
Short answers to the common ones. For anything else, message us and we will reply the same working day.
What does Oshanya do?
Oshanya is a business consultancy that runs the operational side of a business for its clients: operations, HR, PRO, marketing, accounts and call-centre services, delivered by one accountable team.
Which sectors do you work in?
Our focus is healthcare, retail and real estate. Educational centres, typing and services centres and other businesses are handled within our retail offering. If you are in a different field, tell us what you need and we will say honestly whether we can help.
Can I hire you for just one service?
Yes. Many clients start with a single service such as PRO or marketing and add more later. Others hand over the full back office from day one.
Do I get a single point of contact?
Yes. You are assigned one contact who coordinates every function on your account, so you never have to chase six different people.
Can you handle government paperwork on my behalf?
Yes. Our PRO team prepares and submits trade licence, visa, Emirates ID and labour transactions for you, using the documents and authorisations you provide.
Tell us what you want off your plate
Send us a message on WhatsApp or through the contact form and we will come back with a clear proposal.