Connecting global opportunities
From daily operations to your next expansion Oshanya moves your business forward.
Oshanya takes care of operations, HR, PRO, marketing, accounts and call-centre support for healthcare, retail and real estate businesses, so you can focus on your customers.
Send an enquiry
Tell us about your centre or company and which functions you want support with.
6
Core services under one roof
3
Sectors we specialise in
1
Accountable team, one point of contact
1 day
Typical reply time on working days
Operations ✦ HR Support ✦ PRO Support ✦ Marketing ✦ Accounts & Bookkeeping Support ✦ Call Center ✦ Healthcare ✦ Retail ✦ Real Estate ✦
What we do
Every function your business needs, under one roof
Choose a single service or hand us the full back office. Either way you get one accountable team and one point of contact.
01
Operations Management
Bring structure to daily operations with practical workflows, standard operating procedures, staff scheduling, supplier coordination and performance reviews. We help your team work with clearer responsibilities and better visibility.
02
HR Support
Support your employee lifecycle with recruitment coordination, onboarding, job descriptions, employee records, attendance administration and performance review processes. The scope is tailored to your organisation and agreed responsibilities.
03
PRO Support
Keep business administration organised with support for trade licence applications and renewals, employee visa processes, Emirates ID coordination and related documentation. Requirements, fees and timelines depend on the relevant authority and application.
04
Marketing
Connect with the right customers through branding, websites, landing pages, search advertising and social media. We help link marketing activity to measurable enquiries, appointments and sales opportunities.
05
Accounts & Bookkeeping Support
Maintain organised financial records through bookkeeping, invoicing support, receivables and payables tracking, and management reports. VAT-related support is agreed according to your requirements and the engagement scope.
06
Call Center
Give enquiries a clear next step. Our call centre support covers inbound calls, appointment coordination, reminders, follow-ups and escalation, with coverage hours, languages and reporting agreed before launch.
Who we serve
Built around the way your sector actually works
We run centres of our own, so the systems and people we bring to your business are ones we already rely on every day.
Healthcare
HEALTHCARE
Medical & Dental Centers
Front desk and call handling, appointment flow, staff licensing and patient-acquisition marketing for clinics and medical centres.
Retail
RETAIL
Retail & Service Businesses
Store and centre operations, staffing, supplier coordination, bookkeeping and customer support for shops, educational centres, typing and services centres, and other companies.
Real Estate
REAL ESTATE
Property Businesses
Lead handling, tenant and client follow-up, licensing and PRO paperwork, accounts and marketing for real estate companies.
Why Oshanya
Operators first, advisors second
We do not hand over a report and leave. Our team works inside your business, takes responsibility for results and reports back clearly, the same way we run our own centres.
One team, one point of contact
Operations, HR, PRO, marketing, accounts and calls are coordinated together instead of by six different vendors.
Real experience. hands-on expertise
Our approach is built on practical experience managing medical centres, educational institutions and typing centres—giving us the insight to turn strategy into action.
Clear, regular reporting
You see what was done, what it cost and what is next, so decisions are based on facts.
Support that grows with your business
Start with the services you need today. Add more as you grow, or launch a new branch with back-office support already in place.
Support at every stage.
From the first business plan to growth, transformation and responsible exit.
Plan
Assess risks, rewards and the business opportunity.
Establish
Coordinate setup, licensing and operational foundations.
Grow
Strengthen teams, systems and market engagement.
Transform
Guide restructuring, recovery or a responsible exit.
Your strategic partner
Five outcomes our clients take home.
Practical outcomes designed to hold up long after the engagement ends.
01
Strategic clarity
A clear line of sight from the current position to the next business opportunity.
02
Risk protection
Practical guardrails around downside, built around actual operating conditions.
03
Sustainable growth
System-driven businesses with measurable, repeatable foundations.
04
Stakeholder alignment
Productive synergy between investors, promoters and management.
05
Long-term value
Business value built to outlast the engagement.
FAQ
Questions we hear most
Short answers to the common ones. For anything else, message us and we will reply the same working day.
What does Oshanya do?
Oshanya Global provides comprehensive business consultancy and operational support, including HR, PRO services, marketing, accounts, and call centre solutions. Our dedicated team streamlines business operations, improves efficiency, and enables sustainable growth.
Which sectors do you work in?
Oshanya Global specializes in healthcare, retail, and real estate, with our retail services also supporting educational centres, typing centres, and other service-based businesses. We welcome enquiries from other industries and assess each business’s requirements to determine how we can best support them.
Can I hire you for just one service?
Absolutely. Our services are flexible, allowing you to start with a single solution, such as PRO services or marketing, and expand as your business grows. We also offer complete back-office management for businesses seeking comprehensive operational support.
Do I get a single point of contact?
Yes. Oshanya Global assigns a dedicated point of contact to manage and coordinate all your services, ensuring seamless communication, efficient operations, and consistent support without the need to follow up with multiple teams.
Can you handle government paperwork on my behalf?
Yes. Our dedicated PRO team manages the preparation and submission of trade licence, visa, Emirates ID, and labour-related applications, ensuring a streamlined and efficient process using your provided documents and authorisations.
Insights
Practical guides for running your business in the UAE
Short, plain-language articles from our team on PRO, operations, HR and customer service.
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PRO Services in the UAE: What They Cover and Why Businesses Outsource Them
A plain-language guide to PRO services in the UAE: trade licence renewal, employee visas, Emirates ID and why many businesses outsource them.
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How to Manage a Medical Center in the UAE: Operations, HR and Front-Desk Systems That Work
Practical steps for running a clinic or medical center in the UAE: front-desk flow, licensing, staffing, accounts and the numbers to review every month.
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Call Center Outsourcing in the UAE: How Clinics, Retailers and Real Estate Agents Stop Losing Leads
Why outsourcing your call center in the UAE can protect revenue for clinics, retailers and property agents, and what to set up before you…
Let’s make running your business easier
Tell us where you need support. Message us on WhatsApp or complete the contact form, and we’ll prepare a clear proposal tailored to your business.